Privacy Policy

Effective Date: 28 September 2026

Fuel Stride Malta (“Fuel Stride Malta”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, registering for an account, purchasing our products or services, or otherwise interacting with us online.

This Privacy Policy explains how we collect, use, store, protect and, where applicable, share personal information. It also explains your rights and choices in relation to your personal information.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), together with any other applicable data protection and privacy legislation in force from time to time.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. What We Mean by Personal Data

For the purposes of this Privacy Policy, terms such as “personal data”, “data subject” and "processing" shall have the same definition attributed to them under the GDPR.

An individual may be identifiable directly or indirectly through information such as their name, identification number, location information, online identifier, or through one or more characteristics relating to their physical, physiological, genetic, mental, economic, cultural or social identity.

Personal data may include information you provide directly to us, information we obtain through your use of our website or services, information relating to your purchases, and your preferences regarding the communications and marketing materials you receive from us.

2. Information You Provide to Us

From time to time, we may ask you to provide certain personal data so that we can provide our products and services, process your requests, communicate with you, or otherwise operate our website.

Depending on how you interact with our website and services, we may collect the following categories of personal data: first and last name, email address, telephone number, billing and/or delivery address, and any other information you voluntarily provide to us.

We may also collect technical and usage information relating to how you access and use our website. This may include: internet Protocol (IP) address, browser type and version, device information, pages visited, date and time of visits, time spent on individual pages, unique device identifiers, and any other technical or diagnostic information. This information will only be processed to understand how our website is being used, to maintain security, identify technical problems and improve the website and services we provide.

Where you are asked to provide personal data, we will use it only for the purposes described in this Privacy Policy or for purposes made clear to you when the information is collected. Provided that, certain processing may be necessary for us to fulfil our contractual or legal obligations. If you choose not to provide information that is necessary for these purposes, we may be unable to provide certain products or services, process an order, maintain your account, or otherwise fulfil our obligations to you.

Where the provision of personal data is optional, we will make this clear at the point at which the information is collected.

3. How We Use Personal Information

Fuel Stride Malta may use information collected through the website for purposes including:

Providing, operating and maintaining our website and services;
Processing and fulfilling customer orders;
Managing customer accounts and transactions;
Communicating with customers regarding their orders or enquiries;
Providing customer service and support;
Allowing users to access and participate in interactive features of the website;
Understanding how visitors use our website;
Monitoring website usage and performance;
Analysing information to improve our website, products and services;
Detecting, preventing and addressing technical or security issues;
Sending marketing communications, offers and newsletters; and
Where otherwise required by applicable law or regulations.

4. Sharing Personal Data

We treat personal data with care and do not sell, rent or otherwise commercially distribute your personal data to third parties except where required by applicable law, or where you have given us permission to do so.

Personal information may, where necessary and appropriate, be shared with:

Our business partners and authorised agents;
Competent regulatory or supervisory authorities;
Government bodies and public authorities;
Market research providers;
Third parties where you have specifically requested or authorised us to share your information; and
Service providers who assist us in operating our website, processing transactions, providing services, maintaining systems or otherwise conducting our business.

Where we engage third-party service providers to process personal information on our behalf, we seek to ensure that the said third-parties are bound by the same obligations, and that they only process the necessary information for authorised purposes.

We do not generally permit our service providers to use personal information provided to them by us for their own independent marketing purposes.

5. Direct Marketing

We respect your right to control how your personal information is used for direct marketing and promotional communications.

You will only receive direct marketing communications from Fuel Stride Malta where you have chosen to subscribe to our marketing or newsletter service, including through the “Subscribe Now” form on our website.

You may withdraw your consent or opt out of marketing communications at any time by contacting us at info@fuelstridemalta.com or by using the unsubscribe option provided in our marketing communications. Kindly note that any such withdrawal shall not apply to any processing of personal data which occurred prior to your withdrawn consent.

Opting out of marketing communications does not apply to other forms of communications that are necessary to provide our services, including, but not limited to, to process an order, to respond to a request, to notify you of website maintenance or service interruptions, or other matters necessary for the operation or administration of our services. These communications are not promotional in nature and you may, therefore, not be able to opt out of receiving them. Should you wish to exercise your right to be forgotten, please refer to section 12 of this Privacy Policy.

6. Orders and Purchases

When you place an order through our website, we may collect necessary information, which may include, but is not limited to, your full name, email address, telephone number, billing and/or delivery address, and billing information.

We maintain records of purchases and transactions made through our website. We use this information to administer and fulfil your orders, process payments, issue necessary communications, respond to enquiries or problems relating to your purchases, maintain your account and appropriate business records, arrange for deliveries, and, where permitted, communicate relevant offers or information that may be of interest to you.

7. Email Correspondence

If you contact us by email, we may retain a record of the correspondence, including the information contained in your messages.

We use this information to respond to your enquiry, maintain appropriate customer service records, resolve issues and, where you have opted to receive marketing communications or where otherwise permitted by law, provide information about relevant products, services or offers.

8. Newsletter

Visitors may choose to subscribe to the Fuel Stride Malta newsletter by providing their email address through the relevant subscription form.

Newsletter communications may include information about our products, services, promotions, special offers and other updates.

You can unsubscribe from the newsletter at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

9. Disclosure Required by Law

There may be circumstances in which we are legally required to disclose personal information to public authorities or other third parties.

We may disclose information where reasonably necessary to:

Comply with applicable laws, regulations or legal obligations;
Respond to lawful requests from public authorities;
Comply with court orders, subpoenas or other legal processes;
Establish, exercise or defend our legal rights;
Investigate or prevent suspected fraud or other unlawful activity;
Protect the rights, property or safety of Fuel Stride Malta, our customers or other individuals; or
Address circumstances involving a potential threat to the safety of any person.

Any disclosure will be made in accordance with applicable legal requirements.

10. Cookies

Fuel Stride Malta aims to be transparent about how cookies and similar technologies are used on our website.

We seek to limit the collection of personal data from website visitors unless you voluntarily provide information through our online forms or it is collected through technologies necessary for the operation, security and improvement of the website.

What Is a Cookie?

A cookie is a small text file that a website places on your device through your web browser. Cookies allow websites to recognise a browser or device and can be used to remember preferences, support website functionality, analyse website usage and, where applicable, assist with marketing activities.

Cookies may remain on your device for different periods depending on their purpose and expiry settings. Some cookies expire when you close your browser, while others remain for a defined period unless they are manually deleted.

Types of Cookies Used on Our Website

Our website is hosted and supported through Wix.com, which may use different categories of cookies and similar technologies.

These may include:

Essential cookies – required for core website functions, security, authentication and other necessary technical operations;
Functional cookies – used to remember preferences and settings and provide a more personalised experience;
Analytics and performance cookies – used to understand how visitors interact with the website and help us monitor and improve its performance; and
Advertising or targeting cookies – where applicable, used to deliver or measure relevant advertising and marketing campaigns.

Some cookies may be placed directly by Wix (as the website service provider) or Fuel Stride Malta (first-party cookies), while others may be placed by third-party service providers that support functions such as analytics, advertising or social-media integration (third-party cookies).

You can manage or restrict cookies through your browser settings and, where applicable, through the cookie-management options made available on our website. Please note that disabling certain cookies may affect the availability or functionality of parts of the website.

Tracking Technologies

We may use cookies and similar tracking technologies to collect information about activity on our website and to support its functionality and improvement.

These technologies may include cookies, pixels, tags, scripts and similar tools.

Cookies may contain a unique identifier and are generally stored by your browser on your device. You may configure your browser to reject cookies or notify you when cookies are being used.

Please be aware that restricting or disabling certain cookies may result in some features of our website becoming unavailable or functioning differently.

11. Measures Taken to Protect Your Data

Fuel Stride Malta takes reasonable measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or misuse.

The measures we use may include appropriate technical, organisational and administrative safeguards, taking into account the nature of the information and the risks associated with its processing.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect your personal information, we cannot guarantee absolute security.

12. Your Privacy Rights

Subject to applicable data protection legislation and any relevant legal limitations, you have certain rights concerning your personal data, including the right to:

Request access to personal information we hold about you,
Request correction of inaccurate or incomplete information,
Request deletion of your personal information in appropriate circumstances,
Request restriction of certain processing activities,
Object to certain uses of your personal information,
Withdraw consent where processing is based on your consent, and
Request portability of certain personal information where applicable.

If you wish to exercise any of these rights or have questions about how your personal information is handled, please contact us on info@fuelstridemalta.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements or applicable data protection legislation.

Any updated version will be published on this page. We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

This Privacy Policy is effective from 28 September 2026.

Your continued use of our website and services following the effective date of an updated Privacy Policy will be subject to the revised policy.

14. Contact Us

If you have questions about this Privacy Policy, wish to update your communication preferences, or would like to make a request concerning your personal information, please contact Fuel Stride Malta:

Email: info@fuelstridemalta.com.